Administrator 3, Sales Rep Inside
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- Sales and Customer Service
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- 2200725 Requisition #
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- May 03, 2022 Post Date
Trinity Highway is looking for a Customer Service Representative at our Headquarters in Addison, Texas. What you'll do;
- Configure / Price / Quote
- Prepares and releases quotes to Outside Sales Representatives for final pricing and approval
- Reviews customer purchase orders for accuracy and completeness. Verifies that all attachments, options, and special parts are included.
- Assists with credit process, obtaining information from customers and communicating acceptance/denial, terms of credit, and any other issues
- Requests new, unique parts be setup in the system
- Outside Sales Support
- Fields and directs inquiries (including referring to the appropriate sales office/professional)
- Maintains customer sales files
- Order Fulfillment / Customer Service
- Manages two-way communication with the customer regarding order fulfillment and customer needs
- Interfaces with the Customer Order Fulfillment Representative for expedited delivery and scheduling issues
- Executes ‘exception’ guidelines for order changes after order acknowledgement with respect to changes to quantities, timing, part changes, etc.
- Communicates load schedule with customer, consisting of multiple early alerts and culminating with the 48hr. advanced shipment notice (ASN)
- Responds to customer service issues, drawing requests, resolving complaints concerning invoicing, shipping, or product problems
- Requests load moves due to customer request
- Tracks orders through the system until timely delivery of products
- Reviews and processes customer credits
- Market Intelligence / Demand Forecast
- Records and tracks project lettings in ‘real time’ monitoring changes to project lettings & updating them in the system
- Monitors list of quotes and 'non-converted/expired quote' loss reason analytics
- Logs customer communications in CRM tool
- Supports NPD process by providing ongoing product/application feedback from customers that may serve both active projects and as new ideas
What you'll need;
EDUCATION AND EXPERIENCE
High school diploma (or equivalent) with a minimum of three (3) years Outside Sales experience. Preference is for a Bachelor’s degree in business, engineering or related fields and some sales experience, or any equivalent combination of experience and training which results in the required knowledge, skills, and abilities. An advanced degree will be considered in place of work experience.
Experience in the Roadway Safety Industry or selling/marketing to Roadway Agencies is desirable. Experience in quoting and pricing structures is also desired. Preferred experience with Microsoft Word, Microsoft Excel, and order entry systems is highly desirable.
Highly motivated individual with success in sales, proven personal scheduling and time management skills, and outstanding interpersonal and organizational skills. Preferred experience with Microsoft Word, Microsoft Excel, and order entry systems is highly desirable.
PHYSICAL / MENTAL REQUIREMENTS
Excellent verbal communication and phone skills required. Must possess excellent customer service skills, strong work ethic, be highly organized, and have good oral and written communication skills. Displays confidence when handling difficult customers and/or objections. Attention to detail is critical. A technical background with experience in using complex part numbers, options, etc. is highly desired.
Ability to maintain effective working relationships with customers, state specifying agencies, and company personnel required. Displays comprehensive knowledge of Trinity’s products, along with strong familiarity with competitors’ products.
Good hearing capability for extensive phone usage; good finger dexterity, near vision capabilities; ability to perform basic math calculations; must possess a friendly, customer service attitude at all times; able to work with a complex parts numbering system in detail. Works closely with customer service, product management, production, purchasing, accounting, credit.
EOE
Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.
View the following posters by clicking the links below:
Pay Transparency Nondiscrimination Provision
Know Your Rights: Workplace Discrimination is Illegal
Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
View the following poster by clicking the link below:
Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to trinityrecruiting@trin.net. This email address should only be used for accommodations and not general inquiries or resume submittals.