Customer Operations Manager
- 📁
- Sales and Customer Service
- 📅
- 2600198 Requisition #
- 📅
- 1 day ago Post Date
TrinityRail is seeking a Customer Operations Manager to support railcar maintenance operations at our Shell Rock, IA facility. In this role, you will enhance the customer experience by improving communication and workflow within the shop and by developing standardized processes that strengthen performance across the Trinity Maintenance Network.
Join us and be part of Delivering Goods for the Good of All!
What you'll do:
- Lead end‑to‑end sales, operations, and planning activities
- Serve as the primary point of contact between customers and plant operations
- Review and verify all inbound and outbound documentation
- Develop and maintain customer‑facing standard operating procedures
- Monitor and track railcar turnaround times and plant activity
- Maintain accurate railcar status information in Railcar Rx
- Respond to customer and internal inquiries regarding railcar movement and status
- Oversee inbound and outbound railcar processing
- Manage revenue forecasting for the facility
- Supervise 3–5 employees, including write-up technicians, customer service administrators, and mobile equipment operators
- Lead efforts to improve and digitize railcar documentation processes
What you'll need:
3+ years of experience in transportation or logistics
3+ years of customer service experience
3+ years of supervisory or team management experience
Effective problem‑solving and sound decision‑making abilities
Demonstrated experience driving process improvement
Strong communication, organization, and time‑management skills
Clear and professional written and verbal communication skills
High attention to detail with the ability to prioritize competing deadlines
Ability to work effectively in a fast‑paced, team‑oriented environment
Ability to build strong customer relationships with a service‑first approach
Strong collaboration skills across teams and functions
Proficiency with Microsoft Office applications
Bachelor’s degree preferred
Bilingual skills preferred
EOE
Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.
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Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to trinityrecruiting@trin.net. This email address should only be used for accommodations and not general inquiries or resume submittals.