Customer Service Rep
- 📁
- Sales and Customer Service
- 📅
- 2500652 Requisition #
- 📅
- 4 days ago Post Date
RSI, recently acquired by Trinity Industries, Inc is hiring a Customer Service Representative for our Doraville, GA location.
What You'll Do:
• Support customer service requirements and handle general office tasks including BOL processing and some accounting-type functions.
• Customer Service, intake of BOLs, and commodities being delivered or transferred
• Fulfill daily workload and tasks delegated by manager/cross-train as necessary
• Enforce safety policies and procedures with other employees and visitors to the facility
• Update and maintain customer data bases
• Monitor and order customer inventory
• Maintain filing systems
• Maintain and communicate customer inventory information
• Compile records of office duties and activities
• Handle inquiries and incoming customer work order requests
• Review files and records to answer customer requests for information
• Check and distribute documents and correspondence
• Photocopying, scanning, faxing, and sending emails
• Organize and schedule customer work orders
• Interact with customers, railroad crews, and visitors
• Answer phones for the facility
• Utilize an inventory tracking system
• Perform all other duties as assigned.
What You'll Need:
• High school diploma or GED equivalent
• Valid Driver License
• Five (5) + years of experience in an Office setting, railyard preferred
Other Knowledge, Skills & Abilities:
• Ability to understand and follow operating procedures and policies
• Proficient computer skills with Excel, Microsoft Word, and Outlook
• Knowledge of office and business practices, equipment, and procedures
• Good conflict resolution skills
• Able to pay close attention to details and identify and correct mistakes
• Must possess good organizational skills
• Ability to perform work safely and productively
Core Competencies:
• Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
• Interpersonal: Ability to develop and maintain relationships with others and adapt to a situation appropriately.
• Organized: Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
• Oral Communication: Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
• Task Completion: Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary.
Environmental Conditions:
• Office Environment: Work in trailer or building on Rail Road Terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.
EOE
Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.
View the following posters by clicking the links below:
Pay Transparency Nondiscrimination Provision
Know Your Rights: Workplace Discrimination is Illegal
Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
View the following poster by clicking the link below:
Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to trinityrecruiting@trin.net. This email address should only be used for accommodations and not general inquiries or resume submittals.