End User Support Analyst
- College Degree and/or 7 years equivalent work experience in an Enterprise environment
- In-depth, hands-on knowledge of Enterprise Desktop Operating System deployments
- 7 years’ experience providing executive level support
- Proven history of achieving target goals for resolving complex incidents and service requests
- Web development experience (HTML, CSS, JavaScript, Adobe)
- Familiarity with API related interfaces and workflows
- Strong understanding of Active Directory concepts
- Hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office (2010 and 2013), AutoCAD and Adobe creative Suite.
- Hands on Knowledge of mobile devices and applications, including Android, Windows mobile, iOS and Blackberry
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Some knowledge of programming languages and techniques, including VBA and scripting
- Knowledge of software distribution concepts
- Knowledge of software distribution package systems, including Microsoft SCCM or Altiris
- Knowledge of application packaging software, including Wise and Install Shield is a plus
- Able to develop and interpret technical documentation is a must
- Knowledge of trends in technology relating to software application delivery and strategic desktop management
- Highly self-motivated and self-directed
- Ability to absorb new ideas and concepts quickly
- Good analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to conduct research into software development and delivery concepts, as well as technical application issues
- Ability to present ideas in business-friendly and user-friendly language.
- Very strong customer service orientation
- Excellent written, oral, interpersonal, and presentation skills.
EOE
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