IT Onsite Support Specialist
Trinity Industries is searching for a talented leader to fill the open position of IT Onsite Support Specialist in our Dallas, Texas office! This person will provide level II support for pc hardware and software, printing, mobile devices and desk phones for Trinity locations.
What you'll do:
- Resolve customer computer issues utilizing your customer service and technical skills with Microsoft and Dell products
- Communicate technical information to customers using everyday terms they will understand (avoiding the use of technical terms and jargon whenever possible)
- Produce quality resolution documentation
- Maintain technical knowledge base and report updates as needed to ensure the content of the documentation is current, relevant, and accurate
- Stay current on the latest developments in software and desktop technology
- Support an on call rotation
- Provide training to End User on applications, software and IT policies, including New Hire orientation
What you'll need:
- Excellent customer service and the ability to meet metrics as prescribed
- Successful candidate must have 5yrs experience and be able to demonstrate their technical skills in providing support for the following: Level II troubleshooting for hardware and software issues, Basic networking and internet troubleshooting, Mobile device troubleshooting for both iPhones and Android phones, Active Directory, Wi-Fi, VPN Access, Windows 10 and Windows11, Microsoft 365, Working with Cisco VoiP including voicemail, User administration including onboarding/offboarding, and Microsoft Intune administration
- Must be a team player in a collaborative environment but have the ability to work on their own when needed.
- Excellent communication skills (written and verbal)
- Self-motivation and ability to work with minimal supervision
- Ability to lift up to 10lbs
- Bilingual (English/Spanish) a plus
- A+/MSCA/ITIL Certifications a plus
EOE
Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.
View the following posters by clicking the links below:
Pay Transparency Nondiscrimination Provision
Know Your Rights: Workplace Discrimination is Illegal
Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to trinityrecruiting@trin.net. This email address should only be used for accommodations and not general inquiries or resume submittals.