Rail Network Manager
- 📁
- Sales and Customer Service
- 📅
- 2500603 Requisition #
- 📅
- 2 days ago Post Date
RSI Logistics, recently acquired by Trinity Industries Inc., is looking for a Rail Network Manager for our Woodlands, TX location. The Rail Network Manager is responsible for leading a team of supervisors that each manage a team of coordinators while ensuring seamless logistics operations.
What You'll Do:
- Develop a trusted advisor relationship with key client stakeholders
- Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
- Ensure compliance with company and location policies, procedures and work instructions in order to provide a safe and productive work environment, optimize client service and maintain accurate records.
- Forecast and track key client metrics
- Take ownership of client issues and follow problems through to resolution
- Prioritize and organize work, along with strong follow-up, analytical, problem solving and sound decision-making skills that supports individual and team goals
- Effectively and professionally communicate in both verbal and written forms with clients, employees, peers and management
- Provide leadership to Supervisors and Coordinators in order to best service client
- Provide learning opportunities for the team
- Create and develop professional relationships within all levels of the organization (peers, work groups, client, supervisors)
- Communicate daily goal(s) in applicable work areas
- Devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
- Provide leadership for employees through in-depth training and continuous review of employee understanding of policies, procedures and processes; create a productive work environment through effective communication, coaching, motivating and leading by example
Identify and/or solve operational issues with all account(s) by implementing continuous improvement and efficiencies, to strengthen team unity, goals, productivity and results - Onboard, train and supervise new hires
- Help develop and enhance service procedures, polices, and standards
- Support and aid in the development of system and process training for employees in applicable areas
- Perform administrative functions to include tracking time on client and performance feedback
- Assign employees to individual tasks and ensure required tools are available
- Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project in addition to successful delivery of solutions
What You'll Bring:
- Bachelor's degree specializing in relevant field or equivalent work experience
- 3 years minimum experience in rail operations and logistics management – 5 years preferred
- Prior experience in client delivery focused solutions
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
- Proven ability to manage multiple projects and thrive in a fast pace work environment
- Excellent listening, negotiation and presentation skills
- Periodic on-site visits to client/travel required
- Detail-oriented with excellent follow-up practices
- Intermediate computer skills with ability to troubleshoot basic technical issues that may arise
- DOT and Hazmat (intermediate level) may be required based on the account
EOE
Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.
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Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to trinityrecruiting@trin.net. This email address should only be used for accommodations and not general inquiries or resume submittals.