UKG System Jr. Analyst
Trinity Corporate IT is seeking a UKG System Jr. Analyst in our Querétaro, Mexico office. Reporting to the Director, Application Development Support, this role is supporting full application lifecycle and operational performance of the UKG System Jr. Analyst of products in support of Trinity Industries’ Mexico locations.
Partnered with U.S. counterparts, the UKG System Jr. Analyst will serve as a member of Corporate IT’s business-facing team.
This position will coordinate HR/Payroll, IT, and Kronos managed services resources to deliver operational excellence and value-generating solutions to Mexico’s HR and Payroll functions, within a data driven organization. UKG System Jr. Analyst will provide tier 2 support for system related issues, coordinating engagement with the necessary internal and external resources to drive resolution.
Responsibilities include:
Corporate IT:
- Adhere to Enterprise technology and change management processes and policies
- Execute audit, system lifecycle, and regulatory controls
- Ensure compatibility of configurations and processes with the enterprise Kronos instance
- Identify enterprise wide opportunities for solution leverage
- Collaborate with US based team in operational, project and production support activities
Mexico’s Finance, Payroll and HR:
- Understand business process complexity and uncover needs that business partners and end users would not be able to articulate on their own
Kronos Managed Services:
- Define the requirements to ensure end-to-end service performance from the end user’s perspective
- Drive solution development through its complete lifecycle
- Serve as liaison between developers and business owners
- Ability to respond to support tickets in a timely manner with a high-level of customer service. Able to answer questions regarding Kronos application functions (Work schedules, Accruals, InTouch clocks and security access profiles).
- Ability to develop application job aids for all levels of end users. Leads training efforts on Workforce Timekeeping, Scheduling, Attendance, Attestation, PTO/Accruals, Leave and Pay Rules.
- Provide recommendations to address and resolve business issues while maintaining data integrity within the application.
- Ability to identify and correct data issues or inconsistencies related to integration interfaces.
- Ensure alignment of solution to requirements
- Perform and assist in testing activities
Required Skills and Qualifications
- Bachelor’s degree or 5+ years equivalent experience
- Minimum 2 years of hands on configuration and administration of Kronos Workforce Central version 7 or higher
- Experience working with Kronos Timekeeping, Scheduling, Attendance, Attestation, PTO/Accruals, Pay Rules and Integration Manager
- Experience configuring, deploying, and maintaining Kronos InTouch clocks using Workforce Device Manager
- Working knowledge of Software Maintenance Lifecycle, to include production support, patching/upgrades, infrastructure and enhancements
- Working knowledge of organizational change implications on system functionality
- Kronos functional knowledge and process design experience in support of human resource and payroll processes and regulations
- HIGHLY PREFERRED: Experience working with cloud deployments of Kronos
- HIGHLY PREFERRED: 2 years manufacturing industry labor and workforce
- HIGHLY PREFERRED: External, customer-facing, business consulting experience