Collections Manager

Trinity Industries, Inc. is looking for a Collections Manager based at our headquarters in Dallas, TX. The Collections Manager is responsible for leading and overseeing collections activities related to railcar leasing, rental, repair, and ancillary billing to optimize cash flow, reduce past-due receivables, and manage customer credit risk. This role manages a team of collections professionals supporting a portfolio of commercial rail customers and ensures consistent execution of collections policies across lease-based, usage-based, and transactional billing.

This position partners closely with Sales, Credit, Billing, Contract Administration, Fleet Management, and Legal to resolve disputes, manage escalations, and balance strong customer relationships with financial discipline. The ideal candidate brings strong leadership, commercial judgment, and experience navigating complex lease agreements and customer escalations.

What You'll Do:

• Lead day-to-day collections operations for Trinity Rail business units, including Leasing, Services, Maintenance, Parts and RSI, ensuring timely and effective follow-up on past due receivables and cash application.
• Develop and execute collections strategies focused on reducing delinquency, improving DSO, and minimizing bad-debt exposure across customers.
• Monitor aging trends, large balances, and high-risk accounts; proactively identify emerging risks tied to customer financial health, asset utilization, or contract issues.
• Ensure consistent application of collections policies, escalation thresholds, and approval limits across leasing and non-leasing receivables.
• Manage, coach, and develop a team of collectors responsible for assigned customer portfolios.
• Set clear expectations for account coverage, follow-up cadence, documentation, and escalation readiness.
• Establish KPIs and productivity metrics tied to aging reduction, dispute resolution cycle time, and cash collections.
• Foster a culture of accountability, professionalism, and solutions-oriented customer engagement.
• Review and approve escalated accounts involving large balances, aged rent, disputed repairs, contract interpretation issues, or non-payment.
• Evaluate and approve payment plans, settlement proposals, and restructuring recommendations in partnership with Credit and Legal.
• Support decisions related to credit holds, lease enforcement actions, restructuring referrals, or legal escalation, as appropriate.
• Serve as a senior point of contact for high-profile customer escalations.
• Partner closely with Sales and Customer Delivery teams to resolve customer issues while protecting cash flow and contractual rights.
• Collaborate with Contract Administration and Fleet Management to address lease terms, rental dates, rates, asset placement, and repair disputes.
• Work with Billing and Cash Application teams to resolve invoice accuracy issues, unapplied cash, and remittance challenges.
• Coordinate with Credit on customer risk assessments, exposure management, and ongoing credit reviews.
• Prepare and present regular reporting on collections performance, aging, key customer risks, and escalation activity to senior leadership.
• Identify process gaps and recommend improvements to collections workflows, dispute management, and escalation governance.
• Support system enhancements, automation initiatives, and data-driven improvements across the order-to-cash lifecycle.
• Ensure compliance with internal policies, lease agreements, and applicable regulations.
• Maintain accurate and timely documentation of customer communications, disputes, and collection actions in systems of record.
• Support internal and external audit requests related to accounts receivable and leasing collections.