Program Manager, Enterprise Systems
Trinity Corporate IT is seeking a highly skilled and collaborative professional to join our office in Queretaro, Mexico as Program Manager, Enterprise Systems.
This role oversees the full application lifecycle and operational performance of the UKG Pro Workforce Management suite supporting Trinity Industries across US, MX, and CAN locations and associated payroll and HR systems in Mexico. The position coordinates resources between HR/Payroll, IT, and Kronos managed services to deliver high-quality solutions that generate value for HR and Payroll functions within a data-driven organization. The Program Manager, Enterprise Systems will also provide tier 3 support for system issues, managing engagement with both internal and external resources to ensure timely resolution.
What You'll Do:
- Ensure configurations and processes are compatible with the enterprise UKG WFM Pro suite.
- Serve as subject matter experts in gap analysis, process definition, and system enhancements, delivering exceptional service for incidents and requests.
- Maintain comprehensive technical, functional, and operational knowledge of the UKG WFM Pro suite.
- Conduct thorough consultations with business stakeholders to understand requirements and identify optimal UKG WFM Pro configurations and workflows.
- Provide support, resolve technical issues, design processes, configure applications, train super and end users, and support testing activities.
- Act as Solution Lead or Technical Project Manager, coordinating with broader project teams and overseeing technical design.
- Communicate clearly with internal teams, management, and partners to ensure project alignment on goals, timelines, and deliverables.
- Develop and maintain relevant project documentation, such as work plans, status reports, and risk assessments; assist in guiding project tasks among team members.
- Support UKG WFM Pro and implement the platform, including requirements gathering, process design, system configuration, testing, and go-live procedures.
Manage UKG WFM Pro application change request tickets for HR, ensuring modifications are implemented accurately and communicated effectively.
- Leads and coordinates payroll-related IT initiatives, ensuring alignment with business requirements, project timelines, and quality standards.
- Comprehend complex business processes and identify needs not readily apparent to business partners or end users.
- Translate requirements from business to functional and technical details.
- Partners with HR, Payroll Operations, Finance, and external vendors to gather requirements, resolve system issues, and ensure successful system updates or deployments.
- Support Payroll by participating in payroll processing and related calculations, ensuring compliance, accuracy, and policy adherence.
- Plans, organizes, and executes technical and functional test cycles for payroll systems, including test case design, scheduling, and validation of results.
- Identifies, documents, and escalates defects discovered during testing phases, ensuring timely resolution and retesting.
- Provides project status updates, risk assessments, and mitigation plans to stakeholders and leadership.
- Delivers training and post‑deployment support to end‑users to ensure successful adoption of new features or system changes.
Collaborate effectively with geographically distributed teams.
- Configure and maintain business structures, data views, control center, timekeeping, user access, pay rules, scheduling, absence management, and accruals.
- Act as primary contact between HRIS, Finance, Payroll, and Operational teams.
- Comply with enterprise technology and change management policies.
- Document application changes to ensure adherence to change management procedures.
- Work collaboratively with end-users to analyze workflows, develop system support, translate business and user needs into system specifications, and document requirements.
- Drive solution development throughout its lifecycle, ensuring requirement alignment.
- Support system maintenance, upgrades, implementation, definition, build, testing, and interfaces.
- Provide production support, manage patches/upgrades, infrastructure, technical and functional enhancements.
- Identify and resolve issues or inconsistencies in integration, interfaces and Dataview reports.
What You'll Have:
- Bachelor’s degree or minimum five years’ equivalent experience.
- At least 5 years of hands-on configuration and administration of Kronos Workforce Central version 7 or higher.
- Experience with UKG WFM Pro suite (Dimensions).
- Familiarity with Kronos Timekeeper, Attendance, Scheduling, Analytics, and Integration Manager.
- Expertise in configuring, deploying, and maintaining Kronos InTouch clocks using Workforce Device Manager.
- At least 5 years of proven experience managing IT projects and providing functional and technical support for HR and Payroll systems.
- Excellent listening and communication skills, capable of conveying information effectively to diverse audiences, including project teams and executives, fostering business relationships.
- Knowledge of audit, system lifecycle, and regulatory controls.
- Working understanding of Software Maintenance Lifecycle, covering production support, patching/upgrades, infrastructure, and enhancements.
- Awareness of organizational change impact on system functionality.
- Functional knowledge and experience designing processes supporting Human Resources and Payroll, including regulatory compliance.
- HIGHLY PREFERRED: Experience with cloud deployments of UKG Pro Workforce Management.
- HIGHLY PREFERRED: Experience with Nomix (MX System of record and Payroll).
- HIGHLY PREFERRED: Three years’ labor and workforce experience in the manufacturing industry.
- HIGHLY PREFERRED: External, customer-facing, business consulting background.